Welcome to Coobuy. By accessing or using our website [coobuy.cc] (the “Site”) and our services (the “Services”), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully. If you do not agree to these Terms, you must not use our Site or Services.
1. Changes to Terms
Coobuy reserves the right, at our sole discretion, to modify, update, or replace these Terms at any time. When we make changes, we will post a notice on our Site. We may also notify you via email or through other communication channels. The revised Terms will take effect on the date specified in the updated posting. We encourage you to review these Terms regularly to stay informed of any changes. YOUR CONTINUED USE OF THE SITE OR SERVICES AFTER ANY CHANGES TAKE EFFECT CONSTITUTES YOUR ACCEPTANCE OF THE REVISED TERMS. IF YOU DO NOT AGREE TO THE CHANGES, YOU MUST STOP USING THE SERVICES AND CLOSE YOUR ACCOUNT.
The version of these Terms posted on the Site on any given date shall be the Terms applicable to your access and use of the Services on that date. Our electronically stored copies of these Terms and the Privacy Policy shall be deemed the true, complete, and authentic records of the versions in force at the time of your visit.
We reserve the right to terminate these Terms, or to refuse, restrict, or discontinue your access to the Services (or any part thereof) at any time, with or without cause, with or without notice, and without liability to you.
2. Payment Methods
Coobuy accepts the following payment methods:
- Credit Cards (Visa, MasterCard, Discover, JCB) via our secure payment gateway
- PayPal Express Checkout
- Cryptocurrency
All prices listed on our Site are in US Dollars (USD). Your payment provider may apply currency conversion fees, for which we are not responsible.
3. About Coobuy
Coobuy is a specialized online retailer focused on providing high-quality replica sneakers, including brands such as Air Jordan, Nike, Yeezy, Balenciaga, and more. With over 6 years of industry experience, we originally served as a wholesale supplier to distributors in China, accounting for approximately 65% of the domestic supply chain.
Our mission is to deliver exceptional customer service and ensure every shopper enjoys a seamless purchasing experience. Our key advantages include dedicated customer support, rigorous product inspection processes, and efficient logistics partnerships.
4. Pricing
All product prices on Coobuy are subject to change without prior notice. Prices fluctuate based on supply chain conditions. The price applicable to your order will be the price displayed at the time of checkout.
We currently do not offer a Best Price Guarantee or Price Matching policy.
5. Orders
All orders are subject to acceptance and product availability. Items placed in your shopping cart are not reserved and may be purchased by other customers. To complete a purchase, you must provide accurate and complete information, including your real name, phone number, email address, and shipping address.
We reserve the right to cancel your order under any of the following circumstances:
- The product is out of stock or unavailable;
- Your billing information is incorrect, incomplete, or cannot be verified;
- Your order is flagged by our security systems as suspicious or potentially fraudulent;
- Payment is not received within 7 days after order confirmation;
- A pricing error or typographical mistake appears on the Site;
- We are unable to deliver to the shipping address you provided;
- An event beyond our reasonable control prevents fulfillment (see Section 13);
- Any other reason deemed necessary by Coobuy.
Once an order has been placed, order details cannot be amended. However, you may request to cancel your order by contacting us before the order has been shipped. Please note that cancellation requests are not 100% guaranteed. If the cancellation is successful, you will receive a confirmation email and a cancellation fee will apply (see Section 7). If cancellation is not possible, the product will be shipped to you and may be returned in accordance with our Return Policy.
6. Returns & Exchanges
We accept returns or exchanges only if you receive incorrect items or defective products. To qualify, you must notify us within 15 days of receiving the product. Failure to provide timely notification may result in denial of your return or exchange request.
All returns must be authorized in advance. Please contact our customer service team to obtain a Return Authorization (RA) number and return shipping address. Unauthorized returns will be refused or deemed non-refundable.
Return Conditions:
- Items must be returned in new, unworn, and unwashed condition;
- All original tags, labels, and packaging must remain attached and intact;
- Physical damage caused by the user (including scuffs, stains, or alterations) is not eligible for return or exchange.
Exchange Conditions:
- Worn or used sneakers are not exchangeable or returnable. If you wish to try on footwear, we strongly recommend wearing socks and trying them on carpeted surfaces only. Shoes with visible scuff marks or signs of wear will not be accepted.
- The original shipping box must be preserved, as it serves as the best packaging for return shipments.
- Dyed or customized sneakers are not returnable or exchangeable.
We are not responsible for any damage or loss that occurs during return shipping. If we receive damaged items due to improper packaging, we reserve the right to refuse the return.
While we provide this return policy, we greatly appreciate it if you address any questions or concerns before placing your order, to avoid unnecessary time and shipping costs.
7. Order Cancellation
Orders cannot be canceled once they have been dispatched from our warehouse.
For cancellations requested before dispatch, a cancellation fee of 15% of the total purchase amount will be charged. We process orders quickly, typically within 6–8 hours of placement, so we cannot always guarantee that a cancellation request will be successful. We appreciate your understanding on this matter.
To request a cancellation, please contact us via our Site’s live chat or email us at: support@coobuy.cc
Cancellation requests submitted after dispatch will be treated in accordance with our Return Policy.
8. Customs Duties and Tariffs
Customs taxes, import duties, and other customs-related fees may apply to your order. These charges are determined by the customs authority of the destination country and are the sole responsibility of the recipient. These fees are not included in the purchase price and cannot be refunded by Coobuy.
The courier will bill the recipient directly for any applicable customs charges. As customs policies vary from country to country, Coobuy has no control over these fees. We encourage you to contact your local customs office for current charges before placing an order.
9. Shipping Costs for Returns
We do not cover return shipping costs for returns or exchanges. You will be responsible for:
- Return postage for sending items back to us;
- Shipping and handling costs for sending exchanged items back to you.
For your protection, we recommend using a trackable shipping method and purchasing insurance for your return shipment, as we cannot be responsible for lost or misdirected packages. Original shipping and handling charges are non-refundable.
Coobuy reserves the right to inspect all returned items to determine whether they have been worn, used, or altered. If returned footwear is not in resellable condition, we will charge a shipping fee to your credit card and return the product to you.
Refunds will be issued to the original payment method promptly upon receipt and inspection of the returned item.
10. Delivery and Shipping
Shipping addresses cannot be changed after an order has been placed or dispatched.
Deliveries are carried out by third-party carriers contracted by Coobuy. Please note that certain carriers may require a signature upon delivery.
Once the package has been transferred to the carrier, the order is considered a completed transaction. Coobuy is not responsible for package loss, theft, or damage caused by the carrier’s mishandling. However, we will assist you in filing a claim with the carrier. Any compensation will be subject to the carrier’s final determination.
You are responsible for complying with all applicable laws and regulations of the destination country. Coobuy shall not be liable for any breach of such laws by you.
11. Fraud Prevention and Risk Control
To protect both buyers and sellers from fraudulent activities, Coobuy may request additional verification information from customers whose payment activities appear abnormal or suspicious. This may include requesting identification documents or proof of payment.
All requested information will be used solely for identity verification and fraud prevention purposes. If you refuse to provide the required information, we reserve the right to cancel your order. Coobuy also reserves the right to cancel any order without prior notice if we detect abnormal or suspicious payment activity.
12. Product Information and Accuracy
We make reasonable efforts to display product images, colors, textures, and descriptions as accurately as possible on our Site. However, please note that the actual appearance of products may vary depending on your monitor or device settings. The photographs and images featured on the Site are for illustrative purposes only and may not perfectly reflect the final product.
Any sizing guides or measurement information provided on the Site are general references only. If you are uncertain about the size or fit of a product, we recommend contacting our customer service team before placing your order.
13. Our Liability
To the fullest extent permitted by applicable law:
- In no event shall Coobuy be liable for any indirect, incidental, special, or consequential losses arising from your use of the Site or Services;
- Our total liability for any losses you suffer in connection with any order shall not exceed the purchase price of the relevant product(s) ;
- Liability is strictly limited to losses that were reasonably foreseeable at the time your order was accepted;
- We shall not be liable for any failure or delay in performing our obligations under any order caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, wars, government actions, supplier failures, or carrier disruptions.
14. Termination
Coobuy reserves the right, in its sole discretion, to terminate your access to the Site and Services, or any rights granted to you under these Terms, at any time and without prior notice, for any reason or no reason. Upon termination, you must immediately destroy all materials downloaded or otherwise obtained from the Site, including all copies of such materials.
15. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Coobuy operates, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
16. Contact Us
If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:
- Email: valtron2@163.com
- Live Chat: Available on our website during business hours